Michael EdwardsExecutive General Manager Customer Experience

    Michael has worked for more than 15 years in the telecommunications industry across product lifecycle management, IT and engineering.

    A thoughtful and team-focused leader, Michael has demonstrated significant success in redefining the processes of customer self-service through standardisation of product capability and consolidation of complex back-end systems.

    Prior to joining Nextgen Group, Michael was General Manager, Product and Technology at AAPT, responsible for product strategy and development, IT and provisioning. During his three years in the role, the value of AAPT increased by $220m, culminating in the successful sale of the organisation by Telecom NZ to TPG Telecom for $450m in December 2013.

    Michael also held senior executive roles at PowerTel and Request Broadband.