Optimising IT Operations – today and into the future
The only thing that is certain in today’s world is constant change. Future proofing is an overused term but it does correctly describe how internal IT operations need to think about their business.
And that is where the issues begin. How do you monitor and maintain existing services to a quality standard as well as investigate the where-to-next part of the equation? And how do you explore new opportunities and carry out testing while managing traditional environments?
Organisations are facing multiple transformational issues. What works today is not going to work tomorrow and the impacts of big data – its collection and storage – is just one of the challenges taxing the corporate environment. So how do you keep ahead of the curve?
- Listen – your best indication of how your company views its future direction will come from the employees and management. Understand the corporate strategy, be clear on what the company sees as its future and how it intends to deliver products and services. Externally, research and learn about global trends and new systems and processes and how they might align and transform your workplace. Better still, look for ways that will add value to your customers to assist their performance.
- Allocate resources – set up a team that has the sole purpose of refining and reviewing existing systems and researching and testing new technologies. Embed people from cross-functional areas. It is not enough to have this critical thinking done when IT teams have “spare time”. It is essential to dedicate a team that has as its focus IT transformation, not as an added-on to already overstretched IT teams,
- Blue-sky thinking – inspiration comes from being allowed time and space to think. Encourage your IT operations to have a mindset where no idea is a bad idea and several times each year, host workshops where your teams, and anyone across the business, can present their ideas and solutions.
- Be prepared to fail – to productively improve and transform systems and processes, you will encounter failure. That should not deter your quest for innovation and pushing the boundaries. The old saying “Don’t change for change’s sake” is no longer relevant in a world that is reinventing itself every 12 months.
- Outsource – while the traditional IT environment has focused on keeping all systems and processes internal, providers such as Metronode have engineers with years of experience and expertise who will work with your teams to provide the best outcomes.
It takes a highly-skilled team to run successful IT operations and you need to remain ahead of the curve to keep your business at the top of the list. When looking at continual optimisation, keep in mind the importance of flexibility to increase capacity quickly and easily, maximising the energy-efficiency of your environment and ensuring the physical security of your equipment to better protect your ICT.
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